Privacy policy

Workshop company

Torque Monsta Automotive is the performance workshop brand. All Vulcan Motors and Torque Monsta workshop jobs are invoiced by Vulcan Motors Ltd (company number 02819411). Torque Monsta Automotive LLP is the separate webshop business only. Vulcan Motors Holdings Limited is the parent company, not the workshop invoicing company or webshop seller.

For workshop privacy enquiries, contact reception@vulcan-motors.co.uk. Webshop transactions have their own terms and privacy information.

Information we may collect

We may collect contact details, vehicle information, booking and service records, correspondence and technical website data when you contact us or use our services.

How information is used

We use information to respond to enquiries, manage bookings and repairs, maintain service records, meet legal obligations and improve our service. Enquiries that do not become workshop jobs are retained for 90 days from the initial enquiry. Accounting records are kept for six years from the end of the financial year they relate to, or longer where a legal requirement applies. Information needed for ongoing work, a dispute or another legal obligation may need to be retained beyond the ordinary enquiry period. Contact reception@vulcan-motors.co.uk about your information.

Sharing and your rights

Information may be shared with trusted service providers or authorities where necessary and lawful. You may ask to access, correct or delete personal information, subject to applicable law. Contact reception@vulcan-motors.co.uk with a privacy request.

Optional Google Analytics

If you choose Allow analytics, Google Analytics measures page visits, confirmed website enquiries and clicks on telephone, email, booking and parts-shop links. Clicks do not establish that a call, appointment or purchase was completed. Custom enquiry events do not include your name, vehicle registration or message. Google receives technical information needed to provide its service.

Change your analytics preference

Use Cookie & analytics preferences in the footer, then choose Essential only to stop further optional website analytics. Consent is stored separately on each website in your browser under workshop-analytics-consent-v1, until you change it or clear browser storage. Refusing analytics does not prevent you contacting us or using our booking links. You can also remove existing cookies through your browser settings.

Website and external service providers

Wix hosts this website and processes its enquiry forms. Google provides optional analytics and remotely loaded fonts. External booking and vehicle-lookup tools are supplied by other providers and can receive technical information when loaded; they have their own privacy and cookie settings. This website’s analytics choice does not control those embedded services. You can telephone reception instead of entering details into an online booking tool.

Privacy questions and complaints

For questions about your workshop information, contact reception@vulcan-motors.co.uk or call 01252 870818, Option 1. You can ask about access, correction, deletion, restriction, objection or portability where applicable. You also have the right to complain to the Information Commissioner’s Office; visit ico.org.uk/make-a-complaint for information.