Vehicle-specific pricing
Services are priced for the exact vehicle and agreed work, not a universal flat-rate service price.
Before you book
Clear arrangements.
No avoidable surprises.
How assessments, deposits, unexpected findings and warranty cover work across our two workshop brands. Both are supplied and invoiced by Vulcan Motors Ltd.
Booking
Diagnostic allowance
Initial one-hour diagnostic allowance. Further diagnostic time requires agreement. Assessment charges are separate and not credited against repairs.
Assessment charges
All diagnostic/assessment appointments are chargeable except the free 15-minute Powerflow assessment.
Deposits
Vulcan
Jobs totalling £1,500 or more including VAT require a 50% deposit.
Torque workshop
All Torque Monsta workshop jobs require a 50% deposit regardless of value.
Cancellation
No automatic forfeiture: applicable, evidenced non-returnable parts/restocking costs and justified losses may be deducted, subject to consumer rights.
Authorisation
Unexpected complications
Hidden wear, corrosion and seized components can emerge during necessary dismantling despite reasonable care. Explain findings and seek approval for extra chargeable work before proceeding wherever practicable. Breakage itself does not authorise further repairs.
Warranty
Vulcan standard
12 months or 12,000 miles, whichever occurs first; component/consumable-specific conditions explained. Manual gearbox, differential and transfer-box rebuilds follow this cover.
Electronic repairs
Lifetime cover for the original repaired fault, restricted to the original customer and non-transferable. Covered removal/refitting is free. Different/additional faults are separate chargeable work, agreed first.
Torque labour
Three months on all Torque workshop labour; component warranty is brand/manufacturer-specific. Powerflow has its separate guarantee.
Powerflow
Lifetime system guarantee while the original customer owns the vehicle, non-transferable. Component exclusions/shorter periods and conditions in the full Powerflow guarantee still apply.
Parts & rights
Some batteries have up to three years and timing belts may have two years, depending on the component/brand. Confirm actual cover for the supplied part. Statutory rights are unaffected.
Raise a concern
Contact the workshop first where possible, before arranging third-party repairs, so the original work can be assessed.
Customer parts
Incorrect/faulty supplied parts
Agreed labour to the point of discovery and authorised rectification may be chargeable. This does not remove rights concerning the workshop’s own work.
Preparation
Bring with the vehicle
Locking wheel-nut key in cupholder or passenger seat, relevant keys, non-digital service book and previous reports. Request digital service-history updates explicitly.
Tuning fuel
99 RON petrol preferred for best results. Disclose 97 RON or other intended fuel before calibration so suitability can be agreed. Octane guidance does not apply to diesel. Disclose all existing modifications/remaps.
Motorhomes
Drain waste tanks and other habitation fluids before arrival; clear access and remove valuables.
Recovery deliveries
Telephone before arranging third-party delivery. Capacity and job suitability must be agreed; we do not carry out recovery ourselves.
Child seats
Remove child seats where possible when they obstruct the work area. Customers are responsible for refitting their child seats.
MOT dash cameras
Dash cameras are switched off or unplugged during MOT tests and switched back on or reconnected before handover.
Road testing
Leave sufficient fuel for any necessary road testing and investigations. Tell reception about any relevant operating instructions.
Records
Repair/build information
Workshop records are kept. Relevant findings, measurements, images and modification details can be explained/shared by agreement; no automated customer download service is promised.
Contact
Fault evidence
Optional videos/photos to reception@vulcan-motors.co.uk or WhatsApp 07506 880593. Reception: Lisanne, Imogen or Gary Parker. Phone 01252 870818, Option 1.
Workshop updates
Telephone is the normal channel for progress updates and additional-work approval. Keep your contact number current and remain available during the appointment.
Language support
No additional-language assistance is currently offered.
Capacity
Commercial vehicles
Two commercial-rated ramps accommodate suitable vehicles up to 5.5 tonnes; ATL lane rated up to 5.4 tonnes. MOT class, dimensions, axle loading and safe fitment still determine acceptance.
Hours
Reception/workshop/MOT
Reception Mon–Fri 08:00–18:00; workshop 08:30–17:30. Last MOT start 16:45 weekdays and 12:15 Saturday; usual test duration 45 minutes.
Business
Workshop invoicing
Both workshop brands invoice through Vulcan Motors Ltd. Torque Monsta Automotive LLP is the separate web shop; holdings company is parent only.
Scope
Hybrid vehicles
Only basic hybrid-engine work by agreement; no EV electrical/diagnostic work.
Starting restrictions
Vehicles with breathalyser interlocks or unusual starting procedures are not accepted.
Adapted vehicles
Ordinary servicing and repairs can be considered where adaptations permit safe access and work. This does not include repair of the adaptations themselves.
Fleet
Commercial arrangements
Trade contract pricing and account terms by agreement; do not advertise blanket discounts or guaranteed priority.
Visit
Access & facilities
Step-free access, customer seating and an accessible toilet are available. Tell reception about any particular access requirements when booking.
Waiting appointments
Waiting is available for selected jobs only when arranged with reception before the appointment.
Out-of-hours key drop
Tell reception at the time of booking that you need an out-of-hours drop-off. Instructions and the agreed parking/key arrangements are supplied during booking.
Collection
Someone collecting for you
Another person can collect with your prior permission. Communicate the arrangement and collector’s details to reception before collection.
Completion & storage
Collect within two days after notification that the vehicle is complete unless another arrangement has been agreed in advance. After that period, storage is charged at £35 plus VAT (£42 including VAT) per day, including weekends.
Trade
Component transport
Customers and referring garages organise their own transport of removed components. Confirm workshop acceptance and the agreed assessment before dispatch or delivery.
Clubs
Club relationships
Torque Monsta sponsors Hybrid Performance and works alongside Lee and his admin team to provide additional member perks. We also serve Audi Quattro Owners UK members and welcome enquiries from other car clubs.
Handover
Installed equipment
Operation and maintenance guidance for installed equipment is provided when required or requested.
These warranty arrangements are additional to, and do not affect, your statutory rights. Read the workshop terms. Ask reception about your planned work.