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The people behind the workshop

Meet the Vulcan team

Meet the 13 people across leadership, customer service, finance and the workshop who work together to make vehicle care feel straightforward.

One connected operation

Different responsibilities.
One customer journey.

One team, clearly connected

From your first call to final collection, the service advisors, workshop leadership and technicians share the information needed to move the job forward. The aim is a clearer update, a properly authorised scope of work and a smoother handover.

Skills across the whole vehicle

The team includes a Master Technician, MOT testers, technicians and air-conditioning technicians, supported by customer service, accounts and administration. That mix helps us look beyond a single symptom and consider the complete vehicle.

Two brands, one practical resource

Vulcan Motors handles MOT, servicing, repair and general vehicle care. Torque Monsta adds performance calibration, hardware, fabrication and customisation. The same wider team can coordinate work that crosses both areas.

13people across the business
3customer service advisors
6workshop technicians and testers
2connected automotive brands
01 / Leadership

Direction, standards and a joined-up workshop

The leadership team connects the customer experience, workshop operation and financial administration so decisions can be made clearly and work can move through the business properly.

Ben Rounds

Owner, Managing Director, Head of Business Development & Tuning Specialist

Business OwnerTuning SpecialistOperations & Growth

Owns and leads the wider business, heads business development and day-to-day operations, and remains the group’s tuning specialist for ECU, TCU and joined-up performance projects. Ben connects customer goals with software, supporting hardware and workshop capacity while directing growth, future expansions, investment and potential acquisitions across both brands.

Gary Parker

Owner, Workshop & Site Director

Business OwnerSite PerformanceWorkshop Leadership

Co-owns the business and is accountable for performance and throughput across the complete Sandhurst site. Gary leads workshop operations, vehicle allocation, technical standards and quality control, while also overseeing reception staff, booking flow, capacity planning and the movement of every authorised job from arrival to handover.

Gary Rounds

Owner, Finance & Administration Director

Business OwnerGroup Finance PlanningAdministration

Co-owns the business and leads group finance planning, governance, administration and clerical oversight. Gary supports budgeting, investment decisions, supplier and financial controls, record keeping and the longer-term planning that allows both customer-facing brands and the shared workshop to operate dependably.

02 / Customer service

The people who keep you informed

The service advisors are the link between you and the workshop: gathering the right vehicle information, coordinating bookings, sharing findings and helping you understand the available next steps.

Imogen Galvin

Service Advisor & Parts Coordinator

Handles incoming enquiries, gathers registrations and symptoms, coordinates bookings and translates workshop findings into clear customer updates. As a Parts Coordinator, Imogen also helps identify application details, organise quotations and availability, connect ordered components to the correct job and keep customers informed about parts-dependent timings.

Holly Cromack

Part-Time Service Advisor

Provides part-time front-of-house support across calls, bookings, vehicle arrivals, workshop messages and collection arrangements. Holly helps keep customer information accurate and makes sure practical details reach the right person.

Lisanne Pearce

Service Advisor & Parts Coordinator

Plans bookings, coordinates approvals and progress updates and supports clear vehicle handovers. As a Parts Coordinator, Lisanne connects application checks, supplier information, ordered components and workshop scheduling so the correct parts and job instructions are ready at the right point in each repair or service.

03 / Finance & administration

The organisation behind the workshop

Accurate accounts and administration support the visible work in the workshop and help keep records, suppliers and day-to-day business processes organised.

Hayley Todd

In-House Accountant, Bookkeeper & Administrator

Handles day-to-day bookkeeping, accounts, invoices, records, supplier administration and the practical clerical work shared by both companies. As the in-house accountant, Hayley keeps financial information organised, supports routine reporting and gives the reception and workshop teams dependable administrative foundations.

04 / Workshop team

Testing, maintenance, repair and technical care

The workshop team brings together MOT testing, mechanical repair, air-conditioning capability and developing technical skills. Work is allocated according to the vehicle, the task and the experience required.

Garry Cracknell

Master Technician & Auto Electrician

MOT TesterAuto ElectricianAir-Conditioning Technician

Leads complex mechanical and conventional auto-electrical investigation as the workshop’s Master Technician and Auto Electrician. Garry combines structured diagnosis with engine, drivetrain and systems knowledge, and also supports MOT testing, air-conditioning work, technical mentoring and difficult repair decisions.

John Todd

Vehicle Technician & Powerflow Fabricator

Powerflow FabricatorMOT TesterAir-Conditioning Technician

Primarily works as a vehicle technician across inspection, servicing, mechanical repair and air-conditioning, and is also one of the workshop’s specialist Powerflow fabricators. John takes a layout-led role in assessing the vehicle underside, planning routing, selecting silencers and tailpipes, preparing stainless components and building made-to-measure systems around clearance, movement, sound and finish.

Chris Wilkes

Vehicle Technician & Powerflow Fabricator

Powerflow FabricatorMOT TesterAir-Conditioning Technician

Primarily works as a vehicle technician across maintenance, inspections, fault-led mechanical repair and air-conditioning, and is also one of the workshop’s specialist Powerflow fabricators. Chris brings a fabrication-and-finish focus to cutting, forming, welding, hanger placement, sealing and final alignment while supporting wider workshop quality checks.

Matt Haggart

Technician

MOT TesterAir-Conditioning Technician

Primarily works as a vehicle technician across routine servicing, inspections, mechanical repair, component replacement and air-conditioning, while also supporting MOT workload when required. Matt focuses on methodical practical work, clear findings and the function checks needed to return vehicles safely and properly documented.

Chris Allen

Primary MOT Tester & Air-Conditioning Technician

Primary MOT TesterAir-Conditioning Technician

Leads the workshop’s day-to-day MOT testing workload as the primary MOT tester, carrying out inspections to the required standard and maintaining clear, consistent recording of results and observations. Chris also supports air-conditioning performance checks, servicing and recharge work, and helps coordinate authorised follow-up repairs identified during testing.

Robert Elder

Junior Vehicle Technician

Air-Conditioning Technician

Primarily supports the technician team with servicing, inspections, component replacement and general mechanical repair while continuing to develop diagnostic and mechanical experience. Robert also contributes to air-conditioning work and completes tasks with the appropriate technical supervision and final checks.

How the team works together

From first call to a clear handover

01

Listen

A service advisor captures the vehicle, symptoms, history and reason for the visit.

02

Allocate

Workshop leadership plans the right test, inspection or technician for the work required.

03

Explain

Findings, priorities, options and costs are shared before additional work is authorised.

04

Handover

The completed work, relevant advisories and sensible next steps are explained at collection.

Talk to the people who keep you moving

Book online in a few clicks, or call our reception team to talk through what you need.