A little preparation. A smoother visit.

Call 01252 870818 · Option 1, use our contact page or open the online booking tool. Give us the registration, mileage, symptoms or intended work, plus any timing constraints. You do not need to know the name of the part you need.

An inspection, diagnostic booking, service and repair are different scopes. We agree the starting work and charges; additional investigation or repairs are discussed before proceeding. Vehicle health, winter and summer checks are chargeable—not free.

Reception and phones are open Monday–Friday, 8:00am–6:00pm. Workshop hours are Monday–Friday, 8:30am–5:30pm. Saturday hours are 8:30am–1:00pm. We are closed on Sundays and bank holidays.

The last MOT slot starts at 4:45pm on weekdays and 12:15pm on Saturdays; a test generally takes around 45 minutes. Reception opening hours are not the MOT testing timetable.

The workshop is at Units 7B, 7C & 7D, Vulcan Way, Sandhurst, Berkshire, GU47 9DB. We have more than 45 parking spaces, including six larger spaces. Please discuss arrival arrangements for larger vans or motorhomes before travelling.

Step-free access, customer seating, Wi-Fi and an accessible toilet are available. Tell reception about any particular access requirements when booking.

Selected appointments can be carried out while you wait, but this must be arranged with reception before the visit. The job, access requirements and expected duration determine whether waiting is suitable.

Our reception has step-free access, customer seating and an accessible toilet. No additional-language assistance is currently offered.

• Waiting agreed when booking
• Tell us about access requirements
• Keep your telephone contact details up to date

Tell reception at the time of booking if you need to leave the vehicle outside reception hours. We supply the agreed key-drop and parking instructions during booking.

Follow those instructions, label your keys with the registration and leave access routes clear. An out-of-hours drop-off must be arranged in advance; it is not a staffed appointment.

Telephone is our normal channel for workshop updates and additional-work approval. Keep your number current and remain available during the appointment. Photographs can be shared where helpful and practical.

We explain the recommended work and any additional investigation before proceeding. As thorough as our inspections are, we cannot always identify every fault without component removal. If removal is needed, we discuss the next stage.

If you want replaced parts returned or shown to you, request this when approving the work, before anything is discarded.

We outsource recovery when required; neither workshop undertakes recovery itself or operates its own recovery service. Contact reception to discuss the vehicle, location, access and suitable arrival arrangements.

Arrangements are generally local, around a 10-mile area, subject to provider availability and the individual job. Confirm availability and the cost first; the agreed external recovery charge can be added to your workshop invoice.

Workshop payment options include BACS, card payments including Visa, Mastercard and American Express, and payment links. Payment Assist may be available for eligible invoices, subject to the provider’s current terms and approval; arrange this with the team rather than assuming eligibility.

All Vulcan Motors and Torque Monsta workshop jobs are invoiced by Vulcan Motors Ltd, company number 02819411. Torque Monsta Automotive LLP operates the separate webshop only. Vulcan Motors Holdings Limited is the parent company only.

Agree a collection time with reception rather than assuming the vehicle will be ready when the workshop closes. Parts availability and additional authorised work can affect completion; we will discuss changes with you.

Keep your invoice and any applicable MOT result or alignment printout with the vehicle history. Ask the team to explain the work, follow-up recommendations and any component-specific care instructions. If something concerns you afterwards, contact us with the registration and invoice details.

For third-party warranty-funded repairs, the customer pays our workshop and seeks reimbursement from the warranty provider. Discuss the required documentation and provider authorisation before work begins.

If somebody else will collect, give reception your permission and the collector’s details before handover.

Collect within two days after we notify you that the vehicle is complete, unless another arrangement has been agreed in advance. After that period, storage is charged at £35 plus VAT (£42 including VAT) per day, including weekends.

Leave sufficient fuel for any necessary road test and investigation. Remove child seats where possible if they obstruct the area we need to work on; customers are responsible for refitting their seats.

During MOT tests, dash cameras are switched off or unplugged and then switched back on or reconnected before handover.

Ordinary servicing and repairs on adapted vehicles can be considered where safe access and work remain possible. We do not repair the adaptations. Vehicles with breathalyser interlocks or unusual starting procedures are not accepted.

• Sufficient fuel for testing
• Clear access to the booked work
• Discuss adaptations before booking

Contact reception before sending or delivering a gearbox, DPF, module or another removed component. Acceptance, identification and any assessment or dismantling charge must be agreed first.

Customers and referring garages arrange their own component transport. We can discuss suitable exchange-unit sourcing, applicable core surcharges and return requirements when supplying an exchange component.

• Confirm acceptance first
• Identify the vehicle and component
• Arrange your own delivery and return transport