Terms & Conditions Continued...

50. CCTV AND SURVEILLANCE

50.1 The Company operates CCTV and surveillance systems across its premises.

50.2 CCTV may record vehicles, Customers, staff, contractors, and third parties.

50.3 CCTV coverage may extend to shared access areas and surrounding premises.

50.4 Recording is undertaken for security, safety, operational monitoring, and dispute resolution purposes.

50.5 Vehicles may be recorded during arrival, movement, storage, and while Work is being carried out.

50.6 The Customer acknowledges and accepts the use of CCTV while on site.

51. CCTV EVIDENCE AND LIABILITY

51.1 CCTV recordings may be used to verify vehicle condition, handling, movement, and access.

51.2 CCTV recordings may be relied upon as evidence in disputes, insurance matters, or legal proceedings.

51.3 The Company shall not be liable for any claim not supported by available evidence.

51.4 The Customer must allow the Company reasonable opportunity to review CCTV recordings before pursuing any claim.

51.5 The absence of CCTV footage shall not be taken as evidence of liability.

52. DATA PROTECTION AND PRIVACY

52.1 The Company shall collect and process personal data in accordance with applicable data protection laws, including the United Kingdom General Data Protection Regulation.

52.2 Personal data may be collected for the purposes of providing services, processing payments, maintaining records, and complying with legal obligations.

52.3 Personal data may be shared with third parties where necessary, including warranty providers, suppliers, finance companies, and regulatory authorities.

52.4 The Company shall implement reasonable measures to protect personal data against unauthorised access or disclosure.

52.5 Personal data shall be retained only for as long as necessary for business and legal purposes.

53. CONSUMER RIGHTS ACT

53.1 Nothing in these Terms shall exclude or limit the Customer’s statutory rights under the Consumer Rights Act 2015.

53.2 Where applicable, services shall be carried out with reasonable care and skill.

53.3 The Customer acknowledges that faults arising from misuse, modification, or pre-existing conditions do not constitute a breach of statutory rights.

54. BUSINESS CUSTOMERS

54.1 Where the Customer is acting in the course of a trade, business, profession, or commercial activity, the Customer shall be deemed to be a business customer for the purposes of these Terms.

54.2 Where the Customer is a business customer, the provisions of the Consumer Rights Act 2015 and any other consumer protection legislation shall not apply to the fullest extent permitted by law.

54.3 All implied terms, conditions, and warranties, whether arising by statute, common law, or otherwise, including but not limited to those relating to satisfactory quality, fitness for purpose, and reasonable skill and care, are excluded to the fullest extent permitted by law.

54.4 The Customer acknowledges that they have not relied upon any statement, representation, assurance, or warranty made by or on behalf of the Company which is not expressly set out in these Terms.

54.5 The Customer acknowledges that they have sufficient expertise, knowledge, or access to professional advice to make an informed decision regarding the services and Goods provided.

54.6 The Customer agrees that any use of the vehicle or Goods in a business or commercial context is undertaken entirely at their own risk.

54.7 The Company shall not be liable for any business interruption, loss of revenue, loss of profit, loss of contracts, or loss of opportunity suffered by a business customer.

55. DISTANCE AND OFF-PREMISES CONTRACTS

55.1 Where a contract is formed without the Customer being physically present at the Company’s premises, the contract may be classified as a distance or off-premises contract under applicable legislation.

55.2 In such circumstances, the Customer may have statutory rights to cancel the contract within a specified period.

55.3 Where the Customer requests that Work commences within the cancellation period, the Customer expressly acknowledges and agrees that their right to cancel may be reduced or extinguished.

55.4 Where Work has commenced with the Customer’s consent, the Customer shall remain liable for all labour, Goods, and associated costs incurred up to the point of cancellation.

55.5 Where Goods have been ordered or supplied specifically for the Customer, cancellation rights may not apply.

55.6 The Customer acknowledges that bespoke, special order, or made-to-order items are exempt from cancellation rights.

56. DUTY OF CARE

56.1 The Company shall take reasonable care of vehicles, Goods, and property in its possession while on its premises.

56.2 The Company shall exercise reasonable skill and care in the performance of all Work.

56.3 The Company shall not be liable for any damage, deterioration, or failure arising from the age, condition, or inherent defects of the vehicle.

56.4 The Company shall not be liable for any loss or damage not directly caused by its negligence.

56.5 The Customer acknowledges that vehicles left with the Company may be exposed to environmental conditions typical of a working automotive environment.

56.6 The Company shall not be liable for cosmetic or minor changes resulting from normal workshop handling.

57. OWNERSHIP AND AUTHORITY DECLARATION

57.1 The Customer warrants that they are either the legal owner of the vehicle or have full authority from the legal owner to instruct the Company.

57.2 The Customer warrants that all information provided in relation to ownership, authority, and vehicle status is accurate and complete.

57.3 The Company shall be entitled to rely on the information provided by the Customer without further verification.

57.4 The Company shall not be liable for any dispute relating to ownership, title, or authority between the Customer and any third party.

57.5 The Customer agrees to indemnify the Company against any claim arising from a breach of this clause.
58. CUSTOMER INFORMATION AND DATA COLLECTION

58.1 The Company may collect personal information including name, address, telephone number, email address, and vehicle details for the purposes of providing services.

58.2 The Company may collect technical data relating to the vehicle, including diagnostic information, service history, and repair records.

58.3 The Company may use such data for operational, administrative, and legal purposes.

58.4 The Company may share relevant information with third parties where necessary to perform the contract, including suppliers, warranty providers, finance companies, and regulatory bodies.

58.5 The Customer consents to the collection and use of such data as part of entering into a contract with the Company.

59. MARKETING COMMUNICATIONS

59.1 The Company may use Customer contact details to provide service-related communications including booking confirmations, updates, reminders, and warranty information.

59.2 The Company may, where permitted by law, send marketing communications relating to services, promotions, or updates.

59.3 Where required by law, the Company shall obtain the Customer’s consent prior to sending marketing communications.

59.4 The Customer may withdraw consent or opt out of marketing communications at any time.

59.5 Opting out of marketing communications shall not affect the Company’s ability to send essential service-related communications.

60. DATA RETENTION

60.1 The Company shall retain Customer data only for as long as is necessary to fulfil contractual obligations and comply with legal requirements.

60.2 Customer records, including invoices and service history, may be retained for a minimum period of six years.

60.3 Data may be retained for longer where required for legal proceedings, dispute resolution, or regulatory compliance.

60.4 At the end of the retention period, data shall be securely deleted, destroyed, or anonymised.

61. PRIVACY POLICY

61.1 The Company maintains a Privacy Policy which sets out how personal data is collected, processed, stored, and protected.

61.2 The Privacy Policy shall be made available to the Customer upon request or via any website operated by the Company.

61.3 The Customer acknowledges that they have had the opportunity to review the Privacy Policy.

61.4 In the event of any inconsistency between these Terms and the Privacy Policy, the Privacy Policy shall take precedence in relation to data protection matters.

62. ENTIRE AGREEMENT AND NON-RELIANCE

62.1 These Terms constitute the entire agreement between the Company and the Customer.

62.2 The Customer acknowledges that they have not relied upon any statement, representation, warranty, or assurance that is not expressly set out in these Terms.

62.3 Any representation, statement, or assurance not contained within these Terms shall not be binding on the Company.

62.4 No variation to these Terms shall be effective unless agreed in writing by an authorised representative of the Company.

62.5 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.